KREO normally does not accept returns if the Customer simply changes their mind. KREO may in an individual instance refund the total price paid by the Customer less an administrative fee of no more than 20% (plus GST) if within fourteen (14) days of the date of delivery, the Customer submits a request to KREO by email for a return of the KREO product, which KREO accepts in writing to email@example.com
Subject to the further terms below, KREO reserves the right to refuse to accept a return of a KREO Product and may otherwise impose reasonable conditions as to the basis on which it will accept a return of a KREO Product.
If a KREO product is faulty, does not accord with the description of the KREO product as shown in the Order Confirmation or KREO is otherwise obliged by law to do so, KREO will refund the total price paid by the Customer less an administration and handling charge not exceeding 2% of the total price paid (exclusive of delivery costs). As a condition of the Customer’s entitlement to a refund in this instance, the Customer must have inspected the KREO Product immediately upon its receipt and notified KREO in writing of the fault, defect or mis-description within three (3) business days of the date of delivery and returns the KREO product to the Returns Address in accordance with the directions and timeframe KREO will provide to the Customer. KREO may in a particular instance give a refund if the Customer gives notice at a later time.
The Customer will be responsible for returning the KREO product to the KREO Returns Address and will be liable for the costs of any damage to the KREO product whilst in the Customer’s possession. Ownership will pass to KREO upon the Customer delivering the KREO product to the KREO Returns Address.